What should a technician do if a customer has concerns about pesticide safety?

When a technician addresses a customer's concerns about pesticide safety, it's essential to provide clear, factual information regarding safety measures and product usage. This approach fosters trust and transparency, allowing the customer to make informed decisions about their health and safety.

By sharing specific details about the pesticides being used, including the application methods, safety precautions, and potential risks, the technician can alleviate fears and demonstrate professionalism and knowledge. This practice not only reassures the customer but also aligns with industry standards that emphasize the importance of communication and education regarding pesticide use.

Providing only written materials without explanation may leave customers with lingering questions and uncertainties, while ignoring concerns entirely could damage the client relationship and potentially lead to unsafe situations. Assuring customers that there are no risks involved does not promote an accurate understanding of the products used, which could undermine the trust essential for effective pest control services.